PROJECTS

Filtered listing of key project experience

Scope Tags

Scope Tags

Sectors

Sectors

Experience Listing

Selection: Change services

PROFILE

ACES Change Management Lead — Workplace Safety & Insurance Board (Ontario)

Service Area: Change Sector: Provincial agency Timeframe: 2013 to 2014 
Affiliation: Stevenson Kellogg 
Change management lead on the Business Readiness Team for implementation of ACES (the Accounts and Claims Enterprise System) at the Workplace Safety and Insurance Board in Ontario (WSIB), one of the most comprehensive workers’ compensation benefit systems in North America.
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Scope Tags: Change advisor | Implementation | Engagement | Planning

PROFILE

Change Optimization & Strategic Alignment — Workplace Safety North

Service Area: Change | Strategy Sector: Provincial agency Timeframe: 2012 to 2013 
Affiliation: Stevenson Kellogg 
Led change optimization for the amalgamated health and safety agency Workplace Safety North, aligning and advising leadership and developing a road map for achieving service excellence. Subsequently provided a Board governance update and facilitated Board strategic planning discussion.
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Scope Tags: Leadership alignment | Culture change | Engagement | Process innovation | Governance

PROFILE

Change Advisor — MOHLTC Health Services Cluster

Service Area: Change Sector: Provincial agency Timeframe: 2009 
Affiliation: Stevenson Kellogg 
Change advisor to Health Services Cluster Transformation at the Ontario Ministry of Health and Long-Term Care (MOHLTC), building alignment of cluster leadership, coordinating communications and engagement, supporting eight project streams, and establishing metrics for the progress of change.
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Scope Tags: Change advisor | Leadership alignment | Culture change | Engagement | Knowledge transfer

PROFILE

Change Advisor — Specialty Hospital

Service Area: Change | Strategy Sector: Health care Timeframe: 2008 to 2009 
Affiliation: Stevenson Kellogg 
Change advisor to organizational and process changes at the largest outpatient clinic at a prominent specialty hospital. Facilitated strategic vision with clinic leadership. Led a physician/staff working group in developing process and role changes, and provided coaching for individual leaders and stakeholders.
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Scope Tags: Change advisor | Coaching | Engagement | Process innovation

PROFILE

Change Advisor — EDS global executive leadership

Service Area: Change Sector: Business service Timeframe: 1996 to 1998 
Affiliation: ATKearney 
Directed change management team and activities supporting EDS global executive leadership in the Future By Design initiative — broad-based business transformation of its $12B business services operations.
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Scope Tags: Change advisor | Culture change | Facilitation | Knowledge transfer | Process innovation

PROFILE

Internet Peer Support Community — SPALS

Service Area: Change Sector: Social service Timeframe: 1995 to 2017 
Co-led the online peer support community SPALS.com (Subsequent Pregnancy After a Loss Support) from its inception, supporting thousands of bereaved parents world wide. Facilitated group discussion, enforced behavioural norms, and coordinated support group volunteers. Supported the group through its transition to a social media community.
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Scope Tags: Facilitation | Engagement | Coaching

SUMMARY

Strategic Targets Action Planning — Computer Equipment Manufacturer

Service Area: Change Sector: Manufacturing Timeframe: 1992 
Affiliation: Peat Marwick Stevenson & Kellogg 
Facilitated action planning workshops to meet service improvement targets of product teams within the supply and logistics organization of a computer equipment manufacturer. Reduced the annual planning cycle to under a week, while broadening engagement and increasing commitment to the plan.
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Scope Tags: Facilitation | Planning | Process innovation | Engagement

SUMMARY

Culture Change for Service Improvement — T Eaton Company

Service Area: Change | Process Sector: Retail Timeframe: 1990 to 1991 
Affiliation: Peat Marwick Stevenson & Kellogg with Gandz Associates 
Assisted a prominent Canadian retailer to pursue improved customer service, through facilitated Work-Out!-based workshops in its retail, sales support, and credit operations. Also assisted with training internal facilitators.
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Scope Tags: Facilitation | Knowledge transfer | Engagement | Culture change

PROFILE

Process Innovation and Culture Change — GE Work-Out!

Service Area: Change | Process Sector: Manufacturing Timeframe: 1989 to 1991 
Affiliation: Peat Marwick Stevenson & Kellogg with Gandz Associates 
Facilitated at over 30 Work-Out! workshops with 8 major business units of GE Canada including sessions with suppliers and distributors, in a program designed to develop and initiate improvement work plans — and also trained internal facilitators.
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Scope Tags: Facilitation | Engagement | Knowledge transfer | Culture change | Process innovation

PROFILE

Process Innovation through Technology — the Compensation Worksheets™

Service Area: Process | Change Sector: Business service Timeframe: 1984 to 1993 
Affiliation: Thorne Stevenson & Kellogg and successor firms 
Conceived, designed, prototyped, packaged, deployed, maintained and supported the Compensation Worksheets™, an early business app supporting job evaluation and compensation administration.
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Scope Tags: Process innovation | Knowledge transfer | Implementation | Development | Business requirements

PROFILE

Technology Adoption and Change — Thorne Riddell MicroLab

Service Area: Change Sector: Business service Timeframe: 1983 to 1984 
Affiliation: Thorne Stevenson & Kellogg 
Anchored MicroLab for the national accounting firm of Thorne Riddell, leading the cross-Canada first wave deployment and support of practice technologies, including working paper software, tax preparation software, office productivity tools, and email. Supported a network of peer support coordinators using electronic communications.
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Scope Tags: Knowledge transfer | Technology | Engagement | Implementation

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