PROFILES

Case summaries of representative experience

Representative Experience

PROFILE

Change Advisor — Specialty Hospital

Change Advisor | Specialty Hospital

Service Area: Change | Strategy Sector: Health care
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Service Area: Change | Strategy
Sector: Health care
Timeframe: 2008 to 2009
Affiliation: Stevenson Kellogg
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Change advisor to organizational and process changes at the largest outpatient clinic at a prominent specialty hospital. Facilitated strategic vision with clinic leadership. Led a physician/staff working group in developing process and role changes, and provided coaching for individual leaders and stakeholders.
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Tags: Change advisor | Coaching | Engagement | Process innovation

PROFILE

Internet Peer Support Community — SPALS

Online Peer Support | SPALS

Service Area: Change Sector: Social service
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Service Area: Change
Sector: Social support
Timeframe: 1995 to 2017
Affiliation: pro bono
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Co-led the online peer support community SPALS.com (Subsequent Pregnancy After a Loss Support) from its inception, supporting thousands of bereaved families in a safe environment. Facilitated group discussion, enforced behavioural norms, and coordinated support group volunteers.
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Tags: Facilitation | Engagement | Coaching