PROFILES

Case summaries of representative experience

Representative Experience

PROFILE

ACES Change Management Lead — Workplace Safety & Insurance Board

ACES Change Management | WSIB

Service Area: Change Sector: Provincial agency
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Service Area: Change
Sector: Provincial agency
Timeframe: 2013 to 2014
Affiliation: Stevenson Kellogg
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Change management lead on the Business Readiness Team for implementation of ACES (the Accounts and Claims Enterprise System) at the Workplace Safety and Insurance Board in Ontario (WSIB), one of the most comprehensive workers’ compensation benefit systems in North America.
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Tags: Change advisor | Implementation | Engagement | Planning

PROFILE

Change Optimization & Strategic Alignment — Workplace Safety North

Change Optimization | WSN

Service Area: Change | Strategy Sector: Provincial agency
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Service Area: Change | Strategy
Sector: Provincial agency
Timeframe: 2012 to 2013
Affiliation: Stevenson Kellogg
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Led change optimization for the amalgamated health and safety agency Workplace Safety North, aligning and advising leadership and developing a road map for achieving service excellence. Subsequently provided a Board governance update and facilitated Board strategic planning discussion.
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Tags: Leadership alignment | Culture change | Engagement | Process innovation | Governance

PROFILE

Change Advisor — MOHLTC Health Services Cluster

Change Advisor | Health Services Cluster

Service Area: Change Sector: Provincial agency
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Service Area: Change
Sector: Provincial agency
Timeframe: 2009
Affiliation: Stevenson Kellogg
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Change advisor to Health Services Cluster Transformation at the Ontario Ministry of Health and Long-Term Care (MOHLTC), building alignment of cluster leadership, coordinating communications and engagement, supporting eight project streams, and establishing metrics for the progress of change.
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Tags: Change advisor | Leadership alignment | Culture change | Engagement | Knowledge transfer

PROFILE

Change Advisor — Specialty Hospital

Change Advisor | Specialty Hospital

Service Area: Change | Strategy Sector: Health care
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Service Area: Change | Strategy
Sector: Health care
Timeframe: 2008 to 2009
Affiliation: Stevenson Kellogg
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Change advisor to organizational and process changes at the largest outpatient clinic at a prominent specialty hospital. Facilitated strategic vision with clinic leadership. Led a physician/staff working group in developing process and role changes, and provided coaching for individual leaders and stakeholders.
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Tags: Change advisor | Coaching | Engagement | Process innovation

PROFILE

Process Innovation — Town of Innisfil

Process Innovation | Town of Innisfil

Service Area: Process | Change Sector: Municipal
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Service Area: Process | Change
Sector: Municipal
Timeframe: 2006 to 2007
Affiliation: Stevenson Kellogg
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Developed and planned for implementation of "one-window" customer service, leveraging technology, processes and space planned to be available in the new Town Hall at the Town of Innisfil— and establishing initial process metrics.
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Tags: Process innovation | Planning | Change advisor | Metrics | Knowledge transfer

PROFILE

Change Advisor — EDS Global Executive Leadership

Change Advisor | EDS Executive Leadership

Service Area: Change Sector: Business service
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Service Area: Change
Sector: Business service
Timeframe: 1996 to 1998
Affiliation: ATKearney
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Directed change management team and activities supporting EDS global executive leadership in the Future By Design initiative — broad-based business transformation of its $12B business services operations.
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Tags: Change advisor | Culture change | Facilitation | Knowledge transfer | Process innovation

PROFILE

Internet Peer Support Community — SPALS

Online Peer Support | SPALS

Service Area: Change Sector: Social service
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Service Area: Change
Sector: Social support
Timeframe: 1995 to 2017
Affiliation: pro bono
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Co-led the online peer support community SPALS.com (Subsequent Pregnancy After a Loss Support) from its inception, supporting thousands of bereaved families in a safe environment. Facilitated group discussion, enforced behavioural norms, and coordinated support group volunteers.
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Tags: Facilitation | Engagement | Coaching

PROFILE

Process Innovation and Culture Change — GE Work-Out!

Culture & Process Change | GE Work-Out!

Service Area: Change | Process Sector: Manufacturing
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Service Area: Change | Process
Sector: Manufacturing
Timeframe: 1989 to 1991
Affiliation: Peat Marwick Stevenson & Kellogg
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Facilitated at over 30 Work-Out! workshops with 8 major business units of GE Canada including sessions with suppliers and distributors, in a program designed to develop and initiate improvement work plans — and also trained internal facilitators.
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Tags: Facilitation | Engagement | Knowledge transfer | Culture change | Process innovation

PROFILE

Process Innovation through Technology — the Compensation Worksheets™

the Compensation Worksheets™

Service Area: Process | Change Sector: Business service
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Service Area: Process | Change
Sector: Business service
Timeframe: 1984 to 1993
Affiliation: Thorne Stevenson & Kellogg (and successor firms)
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Conceived, designed, packaged, produced, maintained and supported the Compensation Worksheets™, an early business app supporting job evaluation and compensation administration.
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Tags: Process innovation | Knowledge transfer | Implementation | Development | Business requirements

PROFILE

Technology Adoption and Change — Thorne Riddell MicroLab

MicroLab | Thorne Riddell

Service Area: Change Sector: Business service
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Service Area: Change
Sector: Education
Timeframe: 1983 to 1984
Affiliation: Thorne Stevenson & Kellogg
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Anchored MicroLab for the national accounting firm of Thorne Riddell, leading the cross-Canada first wave deployment and support of practice technologies, including working paper software, tax preparation software, office productivity tools, and email. Supported a network of peer support coordinators using electronic communications.
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Tags: Knowledge transfer | Technology | Engagement | Implementation